Your Cart

Terms and conditions

Terms & Conditions

Terms and Conditions Purchase agreement: The purchase agreement between BV Penta Projetcs and the buyer is concluded under the suspensive condition that the good is (still) in stock, or the good can (still) be delivered by the supplier, on which BV Penta Projetcs depends. If the suspensive condition is not fulfilled and delivery of the item is impossible because the products in question are not or no longer available, BV Penta Projetcs will notify the buyer as soon as possible. In that case, the buyer is entitled to a refund of the amount paid by him to BV Penta Projetcs free of charge, which refund will take place as soon as possible and no later than 10 days after the notification from BV Penta Projetcs. The buyer is not entitled to any compensation.


BV Penta Projetcs is not obliged to execute an order, nor to compensate for any disadvantage suffered by the buyer, if it has made a mistake in the presentation of the item, the formulation of its characteristics or in the indication of the price. i) it should have been clear to the buyer that in the case in question it concerned a typographical error, or ii) if the buyer, under the given circumstances, could not reasonably have trusted BV Penta Projetcs with the item price or could deliver. Delivery costs All prices of the items on the site include VAT. The delivery costs are stated separately during the checkout of the order and can vary per order.

Delivery and delivery time

95% of orders are delivered within 48 hours. 3% within 72 hours. BV Penta Projetcs will make every effort to deliver the ordered goods to the delivery address no later than 4 working days after the order confirmation and the necessary receipt of payment, if available. In order to deliver an order, the buyer may be approached to check the correctness of the order. This may cause some delay in delivery. When registering, state a telephone number where you can be reached during the day, so that any delay will be limited. The above delivery times are an indication and not a deadline. If the order is not delivered within 30 days, the buyer has the right to cancel the order free of charge.

Pay securely via Mollie

BV Penta Projetcs offers several ways to pay electronically in a safe way: Bancontact, Mastercard, Maestro, Visa, Ideal or bank transfer: During the ordering process the buyer can fill in his credit card number and the expiry date. The buyer must ensure that the exact name is used as stated on the card. The payment is then authorized online, so that the buyer knows immediately whether it is approved or not. Bancontact / Mr.Cash: For Belgian buyers it is possible to pay via Bancontact / Mr.Cash. Bancontact / Mr. Cash is an initiative of the joint Belgian banks and stands for fast, smooth payment without errors. Bancontact / Mr. Cash is available for people with an account at, among others, the KBC, Belfius or ING bank. Thanks to the PIN, the transaction was completed quickly and securely.

Cancellation of the purchase agreement

During seven working days after receipt of the item concerned at the delivery address, the buyer is entitled to cancel or dissolve the purchase agreement, with the emphasis that the packaging as the product is undamaged. If this product or packaging shows damage, this can be refused by Veilig in het Verkeer, all transport costs will be borne by the buyer. To this end, the buyer must report the matter to customer service within seven working days of receipt of the item at the delivery address. The direct costs associated with returning the item will be borne by the buyer. In the event of dissolution, the buyer is entitled to a refund of the amount paid by him to BV Penta Projetcs, which return will in any case take place within 30 days after the cancellation or dissolution. The provisions of the previous paragraph do not apply with regard to: a) of goods that have been created in accordance with the buyer's specifications b) are clearly personal in nature c) cannot be returned due to their nature d) spoil or age quickly; If delivery of an ordered item proves to be impossible, BV Penta Projetcs is entitled to dissolve the purchase agreement, without giving any further reasons. In that case, the buyer is entitled to a refund of the amount paid by him to BV Penta Projetcs, which return will in any case take place within 30 days after the dissolution. In that case, the buyer is not entitled to any compensation.

Personal data

The legal regulations with regard to the protection of personal data, as laid down in the Personal Data Protection Act and the new GDPR rules, are complied with by BV Penta Projetcs. For example, the buyer always has the option to view, change or delete his or her own data. This is possible for the buyer by logging in to our site and viewing the data in the "personal" section of the website. BV Penta Projetcs will save the information provided by the buyer in a file. These data will be used for the execution of the buyer's order and kept for as long as is necessary for the handling of any complaints arising from the execution of the order. No data will be passed on to third parties where the privacy of the buyer is at stake.

Data: eg Penta Projects VAT BE 0849.845.308