Terms of delivery When do I receive my order?
As soon as the order has been shipped, you will receive the shipping confirmation by e-mail. Home delivery: Via BPost / DPD How does an order go? Through your account and by email, we will keep you informed about the progress of your order.
Order confirmation by email As soon as your order has been successfully placed, you will receive an order confirmation by e-mail. If you have not received an order confirmation after ordering, please check your spam box. The order can also be found in your account. In case the order cannot be found here, please contact customer service Shipping confirmation by email When ordering a physical product you will receive a shipping confirmation by e-mail as soon as the package has been shipped. The shipping confirmation states the delivery address to which your order will be sent.
This can no longer be adjusted. Can I still change the delivery address of my order? As long as your order has not yet been shipped, this is possible via customer service, with all necessary information, customer name, order number. Once your order has been shipped, the address can no longer be changed. We advise you to choose the delivery address carefully.
For delivery to a company, it is important to clearly state the company name and any department in the extra address lines. If something unexpected is needed, we are available 7 days a week from 8:30 am to 7:30 pm by e-mail or telephone. How much are the shipping costs? See website, it is listed on the front page. Costs are also visible when completing your order in your shopping cart. You pay shipping costs per order, even if the order is delivered in multiple packages.
Can I combine multiple or different orders in one package? It is possible to ship multiple or different orders that are ordered on the same day or on different days, combined. Can I determine the delivery date and delivery time myself? It is not possible to determine a delivery date or time yourself. Which carrier will my order be shipped with? In principle, delivery on Monday to Friday between 8 a.m. and 6 p.m. There is no delivery at the weekend. Time of delivery depends on the chosen delivery address. After each attempt you will be informed by the delivery person by means of a message in the letterbox.
How much are the shipping costs?See website, it is listed on the front page. Costs are also visible when completing your order in your shopping cart. You pay shipping costs per order, even if the order is delivered in multiple packages. Can I combine multiple or different orders in one package? It is possible to ship multiple or different orders that are ordered on the same day or on different days, combined. Can I determine the delivery date and delivery time myself? It is not possible to determine a delivery date or time yourself. Which carrier will my order be shipped with?
In principle, delivery on Monday to Friday between 8 a.m. and 6 p.m.
There is no delivery at the weekend. Time of delivery depends on the chosen delivery address. After each attempt you will be informed by the delivery person by means of a message in the letterbox. Holidays; days on which carriers fail to deliver. Delivery of your order cannot take place on Sundays and public holidays. Holidays on which the customer service is not open and the carriers do not deliver are: Easter, Pentecost, Christmas, New Year's Day, Ascension Day and Queen's Day. There may be other local holidays on which there may be no work or delivery. Info.
For a cancellation, change of address or warranty request for your order, you can always contact customer service, everything will be answered by e-mail. We are closed on Sundays and public holidays. We will always do our best to answer your question as soon as possible.